Refund policy
At Dadi's Art Gallery, every piece is made with love and care. As Dadi would say, "Choose with your heart, beta—good art is meant to stay." ❤️
Returns
We do not accept returns or exchanges for:
- Change of mind
- Personal preference
- Incorrect size or color selection
Since our artworks are handmade and often one-of-a-kind, all sales are final unless the item arrives damaged or incorrect.
Damaged or Wrong Orders
If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery.
To be eligible for a replacement or refund, you must provide:
- Your order number
- Clear photos of the product and packaging
- A continuous, unedited unboxing video starting before the package is opened and clearly showing the damage or issue. Claims without an unboxing video cannot be processed.
Refunds
Once your claim is verified, we'll offer, at our discretion:
- A replacement (where available),
- Store credit, or
- A refund to your original payment method within 7–10 business days.
Cancellations
Orders may be cancelled within 24 hours, provided they have not been shipped. Custom or commissioned artworks cannot be cancelled once production has begun.
"If there's a genuine problem, don't worry, beta—we'll make it right. That's a Dadi's promise."
By placing an order with Dadi's Art Gallery, you agree to this Return & Refund Policy. We reserve the right to decline claims that do not meet the conditions stated above.